Accounting/Admin -
Need accounting support?
Customization/Development - Have a feature you want in Odoo, unsure if it exists, general questions about your current customizations, need a code review?
Functional Support - Tickets related to general Odoo just not working as you expect
IT Support - Tickets related to Email Servers, Domains, VPNs
Implementation/Onboarding - Tickets related to enabling features inside Odoo, training, general configurations
Maintenance/Upgrades - Tickets related to upgrading Odoo versions, apps, or maintaining hardware if your system in on premise or cloud hosted outside odoo.sh