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Submit a Ticket - BakeMark - Support

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IE: Unable to confirm sales order S123456, we receive an error
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EXPERIENCING A SYSTEM OUTAGE?

Call our 24-hour support line at:  1-608-218-4264

TICKET PRIORITIES

HIGH

Issues that significantly impact productivity, but do not halt all operations. High Priority tickets will have resources deployed until a resolution is identified.

Examples: major feature not working for multiple users, time-sensitive problems affecting important tasks.

Response Time: ~4 hours

MEDIUM

Standard issues and typical support requests. Medium Priority tickets will be worked/routed through the appropriate experts for an efficient cost effective solution/answer.

Examples: feature questions, non-blocking bugs, setup assistance.

Response Time: 1 business day

LOW

Lower-priority requests that depend on availability. Low Priority tickets will be worked/routed through the appropriate experts for an efficient cost effective solution/answer.

Examples: minor questions, cosmetic fixes, research requests, general improvements.

Response Time: 2–3 business days

Ticket submitted without a priority are defaulted to "LOW".