System down? Take a breath.
We've got you.
Production outages, data issues, login lockouts - whatever's broken,
an Odoo specialist is standing by. Tell us what's happening and
we'll get to work.
STEP 1 - TRIAGE
How critical is the issue?
Pick the level that fits. This helps us route you to the right specialist immediately.
P1 - Critical
Production is down
Response: under 30 minutes
- Site or backend is fully unreachable
- Orders, invoices, or POS not processing
- Database error, 500s, or login failure
- Data loss or corruption suspected
P2 - High
Major feature broken
Response: same business day
- A core workflow is failing for most users
- Reports producing wrong numbers
- Email, payments, or integrations down
- Workarounds exist but is painful
P3 - Medium
Something's off
Response: within one business day
- One user or one record affected
- Visual glitch or minor UX issue
- Question about expected behavior
- Non-urgent change request